FAQ's on the Footsi®

Safety Warning: Highchairs with footrests are important to provide proper posture and ergonomics with your child. However, footrests inherently make it easier for your child to push themselves up out of their seat. Therefore, the footrest must always be used with the child's safety harness fastened tight. You should always supervise your child in the highchair and do not leave them unattended. Please keep unused o-rings out of reach of children. The small rings are not a toy and could be a choking hazard.

Can I change/cancel my order?

We aim to ship your order as soon as possible and often this is on the same day as your order has been placed. To ensure this process happens as fast and as smoothly as possible unfortunately we cannot change or cancel orders.

How much weight can be applied to the Footsi?

The Footsi has been designed as a footrest for babies (not a foot stand) therefore the suction lock & Footsi can not withstand the whole body weight of a child for prolonged periods. The Footsi has been designed to withstand the leg weight of children up to 3 years old (recommended full weight of child ~15kg / 33lbs). Always securely fasten child using the high chairs own harness system while using the Footsi. Repeatedly standing on the Footsi may cause wear and tear that PMHC Holdings Pty Ltd will not be liable for. Therefore, please DO NOT allow your child to repeatedly stand on the Footsi.

I can't seem to get my hook installed correctly, what am I doing wrong?

Please make sure you clean the area for the hook with rubbing alcohol and allow to air dry. With hook flicked, remove protective cover from suction lock. With hook flicked up, place suction hook below the lip of the highchair and apply a firm push around the edges of the hook to remove air. While holding the edges of the hook pull down the hook to lock it. WAIT 30 MINUTES BEFORE USING FOR A FIRM LOCK

If you are having trouble with your hook soak the suction pad in boiling water for 30-45 seconds, this will help remove any dirt or creases and prepare the hook for reapplication.

The hook is a specially designed vacuum seal application (so isn't a sticky hook, nor does it require any additives such as glue). Once installed correctly, the vacuum seal creates the suction. Each hook has been manufactured & quality tested by a 100% owned and operated German factory in China. The hook is extremely strong once it is installed correctly.

We have lots of installation videos as saved stories in our Instagram. Here is a link to our YouTube videos. Make sure to turn the volume on.

Installation of our patented suction hook:

https://www.youtube.com/watch?v=yq1jIXH87OA&feature=youtu.be

Which highchairs does the Footsi® go with?

The Footsi® footrest is suitable for the Ikea Antilop highchair. The suction hook needs to be applied to a non-porous surface, therefore there are some highchairs the Footsi won't suit. See our videos above on how to install the suction hook on the back of the highchair. Please note unless you have the ikea antilop highchair the footrests are highly unlikely to work with your highchair.

What foot placement is optimal?

Regarding feet placement, you don't need all of their feet covering the Footsi® high chair footrest initially, if they even get part of their heel on, it would be giving them comfort and support, knowing they have something to rest their feet on during mealtimes. The optimum position they’ll eventually get to is hips at 90 degrees, knees at 90 degrees and ankles at 90 degree (90/90/90).

The Footsi can be used by your little one as soon as they hit the highchair, however they may also require the complementary inflatable cushion to promote trunk & chest support and correct posture (which we stock), up until they are old enough to sit upright without help (usually at about 10-12 months - I know that’s when our daughter no longer needed the inflatable cushion) or are too big to fit in the highchair with the cushion. For this reason we have also started producing matching Footsi cushion covers.

If your baby is 5-9 months old they are only starting to learn how to sit in the highchair. You may need to guide their feet to sit flat on the Footsi® and as they grow they will get used to using it. We have to remember at only circa 6 months, bubs have no idea how to use a footrest, but we know it’s good for their trunk stability so we have to teach them how and why it’s important. It’s kind of like feeding them vegetables, they may not like them just yet, but we know it’s good for them!

How do I wash stains out of and generally care for my Footsi®?

The Footsi is 99% stainproof (unless tough stains like tomato sauce are left for long periods) and is wipeable. You can choose to wipe over the Footsi after meals or once every now and again wash your Footsi® in a cold machine wash in a washing bag or hand wash. Place it flat and allow it to air dry. Do not use bleach or fabric softener, do not iron, dry clean or tumble dry. For tough stains, you may also want to use some Napisan (or equivalent) spray or powder to soak in before washing. You may want to ensure you wash the Footsi® separately, for at least its first wash.

How do I wash my cushion cover?

Wash your cushion cover in a cold machine wash in a washing bag or hand wash. Place it flat and allow it to air dry. Do not use bleach or fabric softener, do not iron, dry clean or tumble dry. For tough stains, you may also want to use some Oxiclean (or equivalent) spray or powder to soak in before washing. You may want to ensure you wash the cushion cover separately, for at least its first wash. You can also wipe your cushion cover with a wet wash cloth after meals.

How long does shipping take?

Please refer to our shipping page for more details

I forgot to enter my discount code?

PLEASE remember to enter your welcome discount code at checkout (if you have joined our mailing list). Unfortunately we cannot provide refunds for discounts post purchase. If you have missed using your welcome discount we are happy to provide a discount code for your next purchase.

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